Statute

Last updated: 10.08.2026 (AMENDMENT TO THE RETURN POLICY)

Sweet Victoria allows customers to purchase products available for online sale via the Internet. Customers can benefit from various promotions and bonuses.

Please direct questions to info@sweetvictoria.pl

 

Availability of online shopping service

The online shopping service is available to persons aged 18 and over.

The offered products are distributed exclusively in EU countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Greece, Spain, Netherlands, Ireland, Lithuania, Latvia, Luxembourg, Malta, Germany, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Hungary and Italy. 

Products contain the following information: item name, item photos, item description,
composition, item colors and sizes, care instructions, price in the currency of the target country.

The color of the actual product may differ slightly from the color visible in the photos due to the quality of the computer monitor.

Special offers, promotions and discounts are valid for the specified period or while stocks last.

Sweet Victoria makes every effort to ensure that the information contained on this website is complete, truthful and correct. If there are errors in the information, they will be promptly checked and corrected or removed.

 

Instructions for making online purchases

  1. Selected items for purchase should be added to the shopping cart by clicking the cart icon.
  2. The shopping cart contains the name, size, color and price of the product in the currency of the target country (including transport costs and taxes).
  3. When making payment for purchases, it will be necessary to provide the user's personal data, which will be added to the database for the purpose of fulfilling the order via the website. Personal data provided by users will comply with Sweet Victoria's privacy policy. Users can access, correct, withdraw consent to their personal data and information about placed orders at any time. Personal data must be accurate for proper delivery of the order.
  4. When finalizing the order before it is shipped, the user will be presented with a detailed order summary for confirmation, containing a list of purchased products, an individual order number, the final price (including shipping costs and taxes), and other delivery information.

In the case of payment by credit or debit card, the transaction will be processed online, i.e. in real time, via the payment gateway of the appropriate financial institution after prior verification of the correctness of the data provided by the user.

A message containing the order description and personal data provided by the user will be sent to the indicated e-mail address. If no message is received, this may be due to a temporary network connectivity problem or incorrect data provided.

Availability of ordered products

All placed orders are subject to product availability. If during order processing a lack of any of the ordered products in stock is detected, the customer will be informed immediately. The amount charged for the missing item will be refunded to the customer using the same payment method used to place the online order.

Right to reject an order

An order may be cancelled or rejected for the following reasons:

  1. In case of a technical error or other hindrance when placing the order,
  2. Due to unavailability of goods in stock,
  3. In a situation of justified suspicion that the order may be false,
  4. The user being underage,
  5. Impossibility of delivering the order to the specified address,

In such case, Sweet Victoria will refund the paid amount in full.

 

Issuing invoices

Invoices are not issued. A receipt is available only upon customer request.

 

Payment methods

Sweet Victoria accepts the following credit or debit card payment methods: Visa, Maestro, UnionPay, and MasterCard), also via Google Pay, Apple Pay, PayPal, Przelewy24, BLIK, and Shop Pay apps.

In the case of payment by credit or debit card, the transaction will be carried out in real time, via the payment gateway assigned to the appropriate financial institution after prior verification of the correctness of the data provided by the user.

Online Banking Przelewy24

Make a secure purchase via Przelewy24. Simply select this option at the time of payment, and you will be redirected to the service. Choose your bank from the list below and enter your credentials to log in to online banking. Authorize your purchase with your phone and finalize the payment without needing to provide bank details.

This payment method is compatible with any promotional code. In case of product return, you will receive a refund in the same way the payment was made.

Google Pay

With Google Pay, you can shop quickly, easily and securely at Sweet Victoria. Just select the "Buy with Google Pay" option when placing your order and choose one of your cards saved in Google Pay.

Payment method available on various devices. Android phone users can pay with Google Pay in the app. It can also be used for shopping on the website from both a phone and a computer via compatible browsers such as Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera or UCWeb UC Browser.

Apple Pay

In this case, payment via computer is recommended. To make a purchase, scan the code that appears on the screen with the camera on your iPhone or iPad (with iOS 18 or higher), then confirm the payment. When using a phone, select the payment method and confirm the purchase by pressing the side button on the device twice. Confirm the operation using Face ID, Touch ID or a password, depending on the iPhone or iPad version.

Paypal

Payments via PayPal are easy and secure. When making a purchase in the store, you will be redirected to an external page. Log in to your account and enter the code received via SMS to confirm the transaction. PayPal acts as a virtual wallet to which you can connect any credit/debit card, or choose the option to top up your account with funds from a bank account. For finalizing purchases, we recommend using a phone with Android or iOS.

Delivery

Delivery of products purchased via the Sweet Victoria website is carried out within 7 to 15 business days.

The possibility of exchanging the size or returning purchased products will involve additional fees. To do this, you must submit a return request online and follow the further instructions.

To avoid delivery problems (incorrect data, incorrect address, absence from home, etc.), please fill in the form correctly. We also recommend providing a contact phone number.

Orders can be tracked via the Sweet Victoria website, which allows you to determine the location of the order at each stage of delivery, up to receipt.

Delivery costs are calculated based on the chosen delivery method and the quantity of products purchased. The exact shipping cost is recalculated after each item is added to the cart and is visible on the order summary page before the customer confirms the order by clicking the "Confirm payment" button and before entering credit or debit card details.

Delivery costs may change at any time without prior notice to the customer. Any changes will be effective from the moment they are published on the Help page and in the agreement placed on this website. In all cases, the shipping costs displayed at the time of placing the order apply.

 

Terms of exchange and/or return of goods

The customer is not able to return or exchange purchased goods, except in cases of a manufacturing defect or an error made by the Store. Ordering the wrong color, size, or other product variant is not a basis for return or exchange of goods. The right to withdraw from the sales contract within 14 calendar days from the date of receipt of the order applies. If products belonging to a single, confirmed order were delivered separately and at different times, the date of dispatch of the last product will apply for return purposes.

Sweet Victoria does not accept exchanges or returns of used or damaged products (except for manufacturing defects). For returned products of this type, the label and security must be intact. Returns do not cover jewelry and intimate apparel whose security has been compromised after shipment.

All returned products must be carefully packaged and include all documents that were included with the purchase.

 

Product return procedure

  1. You must register the return in the appropriate tab of the user account panel.
  2. Once you receive the return link, you can proceed with the return.
  3. You need to enter your order number and email address.
  4. Delivery is free, the customer covers the return shipping costs in specific situations.
  5. All costs associated with returning the product are borne by the buyer.
  6. The product can be returned within 14 days from the date of concluding the contract (delivery of the parcel), receiving the order (after prior completion of the return form).
  7. If the return is accepted, a refund will be made in the same way as the payment was made.

 

Return of damaged and defective goods

  1. A photo of the damaged (defective) goods should be taken; if the damage cannot be proven from the photo, a video should be sent.
  2. In case of damage (defect), a refund or exchange of goods will be made.

In case of size issues, measure the product and send a photo of the dimensions to the complaints team.

 

Order cancellation

Once payment is made, orders cannot be cancelled. 

 

Package tracking

If the local tracking number indicates that the goods have been delivered, but the customer claims not to have received them, this situation will be verified.

If the package is not collected by the customer within the specified period, it will be returned to the local post office for storage. If the customer does not collect it within 3 days, it will be returned to the sender.

In the case of returns, Sweet Victoria is not responsible for lost products.

 

Exclusion of liability  of the seller

Due to product damage or shipping delays caused by force majeure, including: epidemics, international situations, strikes, earthquakes, floods, viruses, unforeseen weather conditions, customs control. In the event of force majeure, the customer will be notified via email, phone, etc.

For questions, please contact us by email at info@sweetvictoria.pl

 


To return/claim goods, the customer must inform us of their decision to withdraw from the contract by sending an unambiguous statement  via email to:

 

Email address
info@sweetvictoria.pl

Please remember not to provide payment card details via email or social media.

To meet the withdrawal deadline, it is sufficient that the notification of exercising this right is sent before the expiry of the applicable deadline.

 

Acceptance of goods return

If the return is accepted, the customer will receive a refund of all funds paid after purchase, including shipping costs (excluding additional costs resulting from the customer choosing a shipping method other than the cheapest standard shipping offered by us) without undue delay. The refund will be made within 14 days from the date of receiving notification of withdrawal from the contract. The refund will be processed using the same payment method originally used for the transaction, unless the customer expressly agrees otherwise. The customer will not be charged any costs for the return in any case.

Sweet Victoria may withhold the refund until the returned items are received or until the customer provides proof of return, whichever condition is met first.

More information on return conditions can be found in the Goods Returns tab.

 

 Personal data processing

All information regarding the processing of personal data can be found in the store's Privacy Policy, available at https://sweetvictoria.pl/policies/privacy-policy

 

Online fraud

Sweet Victoria will take all actions it deems appropriate in the event of fraud or behavior indicative of fraud by users who do not properly use the benefits offered.

 

Contact

If you have any questions, encounter problems, or have suggestions, please contact us via chat, email, or social media.

Please remember not to provide payment card details via email, fax, or social media.

 

SALES ARE CONDUCTED BY A NATURAL PERSON. RETURNS DO NOT APPLY.